Themekarts Refund Policy
At Themekarts, we strive to provide a smooth and satisfactory experience for both buyers and sellers. However, due to the nature of digital products and freelance services, our refund policy varies based on the type of purchase.
1. Digital Product Refunds
We understand that purchasing digital products can sometimes be tricky, and we are committed to ensuring you are happy with your purchase. Our digital product refund policy is as follows:
- All sales are final. Refunds are only allowed in cases of duplicate purchases, failed downloads, or technical issues that Themekarts and the Seller cannot resolve.
- No refunds for:
- Change of mind
- Accidental purchases
- Insufficient expertise to use the item
- Disinterest after downloading
- The item did not meet expectations or perceived low quality
Eligibility for Refunds
- Duplicate Purchases: If you accidentally purchase the same product multiple times.
- Non-Delivery of Product: If you do not receive the product after a reasonable time, or there is a technical issue preventing download.
- Defective Product: If the product is broken, corrupted, or does not meet the description or functionality provided.
How to Request a Refund
To request a refund, contact our support team within 7 days of purchase. Provide:
- Proof of purchase (order ID or receipt)
- A detailed explanation of the issue
- Evidence showing the product is not working as expected (if applicable)
Refund Approval Process
- We will review your request and forward it to the seller.
- The seller has 7 days to accept or decline the request.
- If approved, a full refund will be issued.
Refund Outcome
- If approved by the seller, the full amount will be refunded.
- If declined, you'll receive a detailed explanation.
- If the seller does not respond in 7 days, Themekarts will make a final decision.
- Approved refunds will be processed within 7-14 business days.
2. Freelancer Service Refunds
We aim to create a positive experience for buyers and freelancers. Refunds for freelance services are handled transparently.
Eligibility for Service Refunds
- Non-Completion of Service: If the freelancer does not complete the work as described.
- Poor Quality Work: If the work is significantly below standards and remains unresolved.
- Failure to Meet Deadlines: If deadlines are missed without proper communication.
How to Request a Refund
Contact support within 7 days of service delivery. Include:
- Proof of purchase and service details (order ID or agreement)
- A clear explanation of the issue
- Documentation such as messages or files supporting your claim
Refund Approval Process
- The freelancer has 7 days to respond or resolve the issue.
- If unresolved, Themekarts will assess and decide based on the case details.
Refund Outcome
- If approved, funds will be refunded in 7-14 business days.
- The freelancer’s earnings will be adjusted, including fees.
- If declined, a detailed explanation will be provided with next steps.
3. General Terms
- Refund Eligibility: Applies only to purchases made on Themekarts.
- Refund Processing: To the original payment method used.
- Refund Period: 7–14 business days after approval.
- Fraudulent Activity: Refunds may be denied in cases of fraud or policy abuse.
- Policy Changes: Themekarts reserves the right to update this policy at any time. Changes will be communicated via the website.
Contact Information
If you have any questions about these Seller Terms and Conditions, please contact us at:
- Email: support@themekarts.com
- Address: Kaurihar Chowck, College Road, Shivpuri, Raxaul, Bihar 845305, INDIA
- Support Hours: Monday – Friday, 10:00 AM – 6:00 PM (IST)
- Updated on: 22 March 2024
